SeqentoSupport
Stuck on something in Seqento or have a question? Email hello@seqento.com and we usually reply within one business day.
Contact
Email: hello@seqento.com
Jamin Media, Binnendelta 11 m, 1261 WZ Blaricum, the Netherlands. Chamber of Commerce (KvK) 95326154.
Cancel or change your subscription
iPhone: Settings > your name > Subscriptions > Seqento. Android: Google Play > profile picture > Payments & subscriptions > Subscriptions > Seqento. You can also get there from the app under Profile > Plan. You keep access until the end of the paid period.
Restore purchases
New phone or reinstalled the app? Sign in with the same account and tap Profile > Plan > Restore purchases in the app.
Delete your account
Delete your account and all your data in the app under Profile > Delete account. If that does not work, email hello@seqento.com from your account address and we will do it for you.
My video is not being edited
An edit usually takes a few minutes. Keep the app open on a stable connection until all your clips have uploaded. If it stays stuck, email us with the time and we will take a look.